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Legal Notes

Legal Notes (3)

Privacy & Security

Fireforge Games do not disclose buyers’ information to third parties. ‘Cookies’ are only used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the delivery address book is used and to store your details if you select to register an account with us.

 

Shipping

All goods are normally shipped through our courier to the customer's country and they are delivered to them through their local postal service.

 

    • All orders from 69€ are shipped post Free Worldwide (NOT APPLICABLE ON ARMY DEALS)
    • For orders under 69€ check the section below
    • WEIGHT EUROPE ROW
      up to 350gr 6,50€ 8,00€
      from 351gr to 500gr 9,00€ 11,00€
      from 501gr to 1000gr 10,00€ 12,00€
      from 1001gr to 1500gr 13,50€ 17,00€
      from 1501gr to 2000gr 17,00€ 22,00€

 

Delivery

We aim to despatch your order as soon as possible, normally by the next working day, but it can take up to 3 working days from order receipt. European customers should receive their orders, on average, within 15 working days of dispatch but in the vast majority of cases it's quicker than that (about 8-10 working days). Rest of the World customers generally receive their orders within a month. It is often quicker (about 3 weeks).

 

Returns & Replacements

Fireforge Games comply with the ‘Distance Selling Regulations’. A customer has the right to cancel their order without giving a reason. A customer may return any item within 7 working days of receipt for a full refund less ‘shipping costs’. Missing items, damaged goods or any other disputes should be reported either by email or by post within 7 working days of receipt. The items may be returned for a full refund (less postage) or replacement. Fireforge Games has a shipping policy favouring the customer, making several offers on shipping as well as not charging the real shipping cost of the item(s). Actual shipping costs we'll be deducted from the refund as well as any costs related to Paypal payment service. Fireforge Games will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Fireforge Games’ only obligation shall be to refund the full purchase price of the item(s). The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied. Please include a covering letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded within 30 days of cancellation and only after having received the products back.

Payment, Pricing & Promotions

Please note we are not responsible for any Customs Charges outside of the EU. Payment can be made online using Paypal. Paypal accept all major credit and debit cards. All card transactions are verified by Paypal – the world’s most popular merchant gateway. If you have any issues with using our payment processor, then please email us.

Viewing Orders

You can view the orders you place with Fireforge Games and their status by accessing your account by logging in at our Webstore. You need to create an account with us to place an order.

Updating Account Information

You can make changes to your Fireforge Games account at any time by logging in at our Webstore. In here you have the ability to edit, delete and add to your delivery information and account information.

Guarantee

We guarantee all products to be of merchantable quality, and as advertised. If you feel otherwise, please contact us. We further guarantee that you may cancel your order by email right up until the point your order is shipped. Please also refer to our Returns Policy above.

We may be contacted by email

Contract Status

Contracts between you and Fireforge Games shall be governed by Italian Law and all disputes shall be submitted to the non-exclusive jurisdiction of the Italian Courts.

Customer satisfaction is at the forefront of Fireforge Games’ trading policy.

 

 

By accessing and using this site, you hereby agree to the terms of this Privacy Policy. Fireforge Games is committed to the protection of the privacy of its Website visitors. On the site, we collect personal data in order to respond to your enquiries and may contact you via e-mail or phone. Personal data may include details such as your name, email address, telephone number, the best time to contact you, and any other information you wish to supply. In addition to the personal information that you may provide us, this site may use technology that allows us to collect selected information regarding such technical aspects as your internet protocol address; your computer’s operating system; your browser type; traffic patterns and the address of any referring Websites.We reserve the right to contact you from time to time to update you about anything of relevance happening with Fireforge Games.

 

We may also occasionally email you promotional information, news articles or events relating to Fireforge Games however if you would prefer not to receive such messages, you may unsubscribe by contacting us by email

 

Copyright

Unless otherwise indicated, copyright in the content of this website is the property of Fireforge Games. The site may also include content whose copyright belongs to third-parties and which have been lawfully included in this site by agreement or specific licence. All content is protected by European Union copyright law and, by virtue of international treaties, equivalent copyright laws in other countries outside Europe. Users may for their own, non-commercial purposes view or make copies of material contained on the site, but content should not be systematically downloaded and/or stored in any form whatsoever, and under no circumstances should any content be reproduced and made separately available online.

 

Disclaimer

While Fireforge Games attempts to ensure accuracy and reliability of the information contained on the site, it makes no guarantee, warranty or promise, express or implied, concerning the content or accuracy of documents appearing on the site. Users must refer to the originating bodies for final confirmation of information provided. Fireforge Games reserves the right to make changes to any material on the site at any time, including but not limited to details relating to articles, page content, prices, product information and services. Web links from this site to external websites should not be construed as implying any relationship with and/or endorsement of the external site or it’s content by Fireforge Games, nor any commercial or other relationship with the owners of such site. You should be aware that these sites may have different privacy and security policies. We don’t have any control over them, and take no responsibility for information given to these sites.

 

This policy will be reviewed periodically and updated versions will be posted here.

Access to and use of this site (‘fireforge-games.com’) is provided by Fireforge Games subject to the following terms:

 

By using fireforge-games.com you agree to be legally bound by these terms, which shall take effect immediately on your first use of fireforge-games.com. If you do not agree to be legally bound by all the following terms please do not access and/or use fireforge-games.com. Fireforge Games may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Fireforge Games. Your continued use of fireforge-games.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

 

Use of fireforge-games.com

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use fireforge-games.com content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any fireforge-games.com content except for your own personal, non-commercial use. Any other use of fireforge-games.com content requires the prior written permission of Fireforge Games. You agree to use fireforge-games.com only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of fireforge-games.com. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within fireforge-games.com.

 

Disclaimers and Limitation of Liability

fireforge-games.com content, including the information, names, images, pictures, logos and icons regarding or relating to Fireforge Games its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Under no circumstances will Fireforge Games be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of fireforge-games.com regardless of the form of action. Fireforge Games does not warrant that functions contained in fireforge-games.com content will be uninterrupted or error free, that defects will be corrected, or that fireforge-games.com or the server that makes it available are free of viruses or bugs.

 

Intellectual Property

The names, images and logos identifying Fireforge Games or third parties and their products and services are subject to copyright, design rights and trade marks of Fireforge Games and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppels or otherwise any licence or right to use any trademark, patent, design right or copyright of Fireforge Games or any other third party.

 

General

If there is any conflict between these terms and specific terms appearing elsewhere on fireforge-games.com (including local house rules) then the latter shall prevail. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

 

These terms shall be governed by and interpreted in accordance with the laws of Italy and European Union.

 

Cookies and How They Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.
Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

Make our website work as you'd expect
Offer you free services/content
Improve the speed/security of the site
Allow you to share pages with social networks like Facebook
Continuously improve our website for you
Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass personally identifiable data to third parties
Pay sales commissions

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies, we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

We use cookies to make our website work. There is no way to prevent these cookies being set other than to not use our site.

Social Website Cookies

So you can easily share our content on the likes of Facebook and Twitter, we have included sharing buttons on our site.

Visitor Statistics Cookies

We use cookies to compile visitor statistics, such as how many people have visited our website; what type of technology they are using (e.g. Mac or Windows, which helps to identify when our site isn't working as it should for particular technologies); how long they spend on the site; what page they look at, etc. This helps us to continuously improve our website. These programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to put more money into developing our services for you instead of marketing spend.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (learn how here). Doing so, however, will likely limit the functionality of our and a large proportion of the world's websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called 'spyware'. Rather than switching off cookies in your browser, you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.

 Our site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.