Legal Notes (3)
Privacy & Security
Fireforge Games do not disclose buyers’ information to third parties. ‘Cookies’ are only used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the delivery address book is used and to store your details if you select to register an account with us.
All goods are normally shipped through our courier to the customer's country and they are delivered to them through their local postal service.
- All orders from 79€ are shipped post Free Worldwide (NOT APPLICABLE ON ARMY DEALS)
- For orders under 69€ check the section below
WEIGHT ZONE 1 ZONE 2 ZONE 3 up to 350gr 7,00€ 8,00€ 10,00€ from 351gr to 500gr 9,00€ 10,00€ 13,00€ from 501gr to 1000gr 12,50€ 13,50€ 18,00€ from 1001gr to 1500gr 18,50€ 19,50€ 22,00€ from 1501gr to 2000gr 23,00€ 24,00€ 26,00€
- All orders from 79€ are shipped post Free Worldwide (NOT APPLICABLE ON ARMY DEALS)
- Zone 1: Europe Community, Russian Federation, United States, Canada, Japan.
- Zone 2: Extra Europe.
- Zone 3: Rest of the world.
We aim to despatch your order as soon as possible, normally by the next working day, but it can take up to 3 working days from order receipt. European customers should receive their orders, on average, within 15 working days of dispatch but in the vast majority of cases it's quicker than that (about 8-10 working days). Rest of the World customers generally receive their orders within a month. It is often quicker (about 3 weeks). The maximum waiting could be for any country of 28 working days.
Returns & Replacements
Fireforge Games comply with the ‘Distance Selling Regulations’. A customer has the right to cancel their order without giving a reason. A customer may return any item within 7 working days of receipt for a full refund less ‘shipping costs’. Missing items, damaged goods or any other disputes should be reported either by email or by post within 7 working days of receipt. The items may be returned for a full refund (less postage) or replacement. Fireforge Games has a shipping policy favouring the customer, making several offers on shipping as well as not charging the real shipping cost of the item(s). Actual shipping costs we'll be deducted from the refund as well as any costs related to Paypal payment service. Fireforge Games will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Fireforge Games’ only obligation shall be to refund the full purchase price of the item(s). The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction shall be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied. Please include a covering letter explaining the reason for the goods being returned and your full name and address. The customer will be refunded within 30 days of cancellation and only after having received the products back.
Payment, Pricing & Promotions
Please note we are not responsible for any Customs Charges outside of the EU. Payment can be made online using Paypal. Paypal accept all major credit and debit cards. All card transactions are verified by Paypal – the world’s most popular merchant gateway. If you have any issues with using our payment processor, then please email us.
You can view the orders you place with Fireforge Games and their status by accessing your account by logging in at our Webstore. You need to create an account with us to place an order.
Updating Account Information
You can make changes to your Fireforge Games account at any time by logging in at our Webstore. In here you have the ability to edit, delete and add to your delivery information and account information.
We guarantee all products to be of merchantable quality, and as advertised. If you feel otherwise, please contact us. We further guarantee that you may cancel your order by email right up until the point your order is shipped. Please also refer to our Returns Policy above.
We may be contacted by email
Contracts between you and Fireforge Games shall be governed by Italian Law and all disputes shall be submitted to the non-exclusive jurisdiction of the Italian Courts.
We may also occasionally email you promotional information, news articles or events relating to Fireforge Games however if you would prefer not to receive such messages, you may unsubscribe by contacting us by email
Unless otherwise indicated, copyright in the content of this website is the property of Fireforge Games. The site may also include content whose copyright belongs to third-parties and which have been lawfully included in this site by agreement or specific licence. All content is protected by European Union copyright law and, by virtue of international treaties, equivalent copyright laws in other countries outside Europe. Users may for their own, non-commercial purposes view or make copies of material contained on the site, but content should not be systematically downloaded and/or stored in any form whatsoever, and under no circumstances should any content be reproduced and made separately available online.
While Fireforge Games attempts to ensure accuracy and reliability of the information contained on the site, it makes no guarantee, warranty or promise, express or implied, concerning the content or accuracy of documents appearing on the site. Users must refer to the originating bodies for final confirmation of information provided. Fireforge Games reserves the right to make changes to any material on the site at any time, including but not limited to details relating to articles, page content, prices, product information and services. Web links from this site to external websites should not be construed as implying any relationship with and/or endorsement of the external site or it’s content by Fireforge Games, nor any commercial or other relationship with the owners of such site. You should be aware that these sites may have different privacy and security policies. We don’t have any control over them, and take no responsibility for information given to these sites.
This policy will be reviewed periodically and updated versions will be posted here.
Access to and use of this site (‘fireforge-games.com’) is provided by Fireforge Games subject to the following terms:
By using fireforge-games.com you agree to be legally bound by these terms, which shall take effect immediately on your first use of fireforge-games.com. If you do not agree to be legally bound by all the following terms please do not access and/or use fireforge-games.com. Fireforge Games may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Fireforge Games. Your continued use of fireforge-games.com after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
Use of fireforge-games.com
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use fireforge-games.com content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any fireforge-games.com content except for your own personal, non-commercial use. Any other use of fireforge-games.com content requires the prior written permission of Fireforge Games. You agree to use fireforge-games.com only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of fireforge-games.com. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within fireforge-games.com.
Disclaimers and Limitation of Liability
fireforge-games.com content, including the information, names, images, pictures, logos and icons regarding or relating to Fireforge Games its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Under no circumstances will Fireforge Games be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of fireforge-games.com regardless of the form of action. Fireforge Games does not warrant that functions contained in fireforge-games.com content will be uninterrupted or error free, that defects will be corrected, or that fireforge-games.com or the server that makes it available are free of viruses or bugs.
The names, images and logos identifying Fireforge Games or third parties and their products and services are subject to copyright, design rights and trade marks of Fireforge Games and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppels or otherwise any licence or right to use any trademark, patent, design right or copyright of Fireforge Games or any other third party.
If there is any conflict between these terms and specific terms appearing elsewhere on fireforge-games.com (including local house rules) then the latter shall prevail. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
These terms shall be governed by and interpreted in accordance with the laws of Italy and European Union.
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